FRESHWORKS INTEGRATION

Accelerate revenue growth with the 360° CRM solution

Integrate Rafiki with your Freshworks CRM and drive deals to closure, faster. Improve sales conversions by over 80%

CUSTOMER INTELLIGENCE

Have conversations with context

Surface the best leads, communicate across a customer’s preferred channel, and personalize messages based on behavior. The inbound data from Freshworks CRM and the 360-degree conversation intelligence from all your conversations captured, transcribed, and analyzed by Rafiki gives you powerful insights and elevates your understanding of every prospect’s deal trajectory

OPPORTUNITY INTELLIGENCE

Prioritize the right deals

Rafiki’s integration with Freshworks CRM helps you understand what’s going on in every conversation - whether it is a conference call, dialer call or Email. The meeting transcript and auto-generated notes by topic synced with Freshworks CRM help you identify what topics are working for the prospect and how your reps can nudge deals closed to the point of sale.

ORGANIZATION INTELLIGENCE

Discover Winning Patterns

Sync changes in deals, reps, owners, teams, and others made in Freshworks CRM to Rafiki without lifting a finger. Analyze  calls using Rafiki’s AI and assign reps to deals according to their strengths and your prospects’ interests. Turn your reps into successful sales execs and maximize revenue. 

ORGANIZATION INTELLIGENCE

AI-generated notes synced to CRM

Rafiki’s powerful AI engine automatically generates notes by topic that you can edit and synchronize with your CRM for meetings under specific deals. This way your reps never have to worry about jotting down data points and revising them every time the deal progresses. Never let a deal slip through again!