Rafiki and Avoma are both Conversation Intelligence platforms that leverage advanced technology to transform sales and customer success processes. This comparison aims to provide potential customers with a clear understanding of the differences and benefits of each platform, focusing on key aspects such as conversation intelligence, revenue intelligence, generative AI, call summary, automated followup, automated scorecards, coaching intelligence, and market intelligence.
Transcription Accuracy and Language Support
One of the crucial aspects of conversation intelligence platforms is the accuracy of transcriptions. Rafiki boasts an industry-leading accuracy rate of over 95%, making it a reliable choice for users. Additionally, Rafiki supports more than 50+ languages and being accent agnostic, catering to a global user base with diverse linguistic needs.
On the other hand, Avoma also emphasizes the importance of transcription accuracy but does not provide specific details about their accuracy rate. Furthermore, information regarding Avoma’s language support is not readily available, which may limit its appeal to users with multilingual requirements.
Transcription and AI-generated Insights
Rafiki’s transcription software seamlessly syncs with your preferred web conferencing tool, capturing, transcribing, and evaluating calls. It operates discreetly, collecting essential insights, allowing your representatives to devote their full attention to the client. This enhances user engagement and allows for immediate action on key insights. Furthermore, Rafiki employs AI to generate actionable insights from meetings, such as identifying action items, sentiment analysis, and speaker identification.
Similarly, Avoma offers transcription to keep users engaged during meetings. The platform also leverages AI to generate insights and automate tasks like note-taking and follow-up actions. Both Rafiki and Avoma utilize advanced technology to improve the overall efficiency and effectiveness of sales and customer success processes.
Rafiki also has a global search that allows you to filter information using meeting titles. It displays all the meetings and highlights those transcript sections where the keyword was mentioned, ensuring immediate information retrieval.
Furthermore, Rafiki’s AI-powered smart search filters let you sift through transcripts using filters like topics/trackers, call dispositions, dates, speakers, and more
Integrations and Compatibility
Seamless integration with popular communication platforms is essential for conversation intelligence tools. Rafiki offers smooth integration with leading platforms such as Zoom, Microsoft Teams, and Google Meet, ensuring that users can easily capture and transcribe meetings across different channels. This compatibility enhances the overall user experience and improves team collaboration.
Rafiki takes it up a notch by integrating with SMB friendly CRMs like Freshworks, Close.com, monday.com and more and it excels in CRM integration, ensuring that conversation data is effectively linked with CRM records, and it provides solid collaboration and dialer integration.
Avoma also provides integrations with widely-used platforms like Zoom, Slack, and Salesforce. These integrations enable Avoma users to streamline their workflows and ensure seamless communication across different tools.
Unique Generative AI Features in Rafiki
Rafiki sets itself apart with its innovative generative AI features that provide valuable insights and improve sales team efficiency. The Smart Call Summary feature generates human-like call summaries, making it easy for users to review and comprehend meeting information quickly. These summaries facilitate better understanding and faster decision-making.
Rafiki provides detailed and user-friendly, human grade summary that includes meeting overview, questions asked by prospect, pricing discussions, competitor mentions and next steps. Rafiki also integrates with leading CRM solutions to eliminate manual data entry of meeting notes after each sales call.
Additionally, Rafiki’s Smart Follow Up feature offers automated follow-up suggestions based on call analysis, ensuring that important action items are addressed promptly. This feature enhances team productivity and helps maintain strong customer relationships.
Rafiki’s Smart Call Scoring employs AI-powered call scoring to offer effective coaching and performance improvement opportunities for sales teams. By identifying areas that require attention, this feature enables targeted coaching and skill development, ultimately boosting overall sales performance.
You need not read a transcript, its summary, or listen to recordings; open the meeting and “Ask Any Anything” what you want to know about the conversation, and the bot will give answers in seconds.
Collaboration and Sharing Features
Rafiki enhances teamwork and collaboration with its robust features, including shared meeting notes and action item assignments. Users can easily collaborate on meeting notes, ensuring everyone is on the same page, and assign action items to team members, facilitating task management and accountability. These features contribute to improved efficiency and communication within teams.
Similarly, Avoma offers collaboration features that enable teams to work together on meeting-related tasks. By providing tools for collaborative note-taking, meeting planning, and follow-up actions, Avoma fosters a collaborative environment for teams to maximize their productivity. Both Rafiki and Avoma prioritize teamwork and collaboration, equipping users with the tools they need to succeed in today’s competitive business landscape.
Pricing and Plans
Rafiki offers transparent pricing based on the number of hours transcribed, making it easy for potential customers to understand and choose the most suitable plan for their needs. This pricing model ensures that users only pay for what they use, providing a cost-effective solution for organizations of all sizes.
Avoma’s pricing strategy is also available on their website. Pricing transparency is an essential factor to consider when selecting a conversation intelligence platform, as it directly impacts budgeting and decision-making processes.
Security and Compliance
Rafiki prioritizes data security, offering end-to-end encryption and SOC 2 Type II certification. These security measures ensure that sensitive information and customer data are protected from unauthorized access and remain confidential. Rafiki’s commitment to security and compliance demonstrates their dedication to providing a reliable and trustworthy platform for users.
Avoma also emphasizes the importance of security and compliance; however, specific details about their security measures are not readily available. This lack of information may make it difficult for potential customers to assess the platform’s reliability and trustworthiness, which are critical factors in selecting a conversation intelligence solution. Both Rafiki and Avoma recognize the need for robust security measures, but Rafiki’s transparency in this regard sets it apart as a more trustworthy choice for customers.
Customer Support
Rafiki stands out with its 24/7 customer support through chat and email, ensuring that users can receive assistance whenever they need it. This level of support demonstrates Rafiki’s commitment to providing an exceptional user experience and fostering strong customer relationships.
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Avoma also offers similar customer support as it is crucial for any conversation intelligence platform.
Discover Rafiki’s Edge
Throughout this comparison, we’ve highlighted the strengths of both Rafiki and Avoma as conversation intelligence platforms. Rafiki’s industry-leading accuracy, unique generative AI features, seamless integrations, and transparent pricing make it a compelling choice for sales and customer success teams.
Rafiiki shines with its advanced generative AI based “Ask Anything” feature that customers call as “ChatGpt for Sales”, call summarization, follow up and call scoring features competitive pricing, high customization, collaboration features, extensive integrations, and security. It allows teams to tailor meeting summaries, share audio clips, and connect with various workflows. Avoma also offers valuable features such as real-time transcription, AI-generated insights, and collaboration tools but there is no mention of Ask Anything type chatGpt for Sales like feature on their website.
When choosing between Rafiki and Avoma, consider your specific requirements and preferences to find the platform that best suits your needs. Explore Rafiki’s features and benefits further, visit and learn how Rafiki can empower your team to achieve peak performance.
