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Terms of Service

Effective date: January 1, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Rafiki Inc. ("Rafiki AI," "we," "our," or "us") governing your access to and use of the Rafiki AI platform, website, and related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, do not use the Service.

2. Account Terms

  • You must provide accurate, complete, and current information during registration and keep your account information up to date.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
  • You must be at least 16 years of age to use the Service.
  • One person or legal entity may not maintain more than one free account.
  • You must notify us immediately at support@getrafiki.ai if you become aware of any unauthorized use of your account.
  • We reserve the right to suspend or terminate accounts that violate these Terms or that have been inactive for more than 12 months.

3. Service Description

Rafiki AI is an AI-powered sales intelligence platform that provides:

  • Automated recording and transcription of sales meetings and calls.
  • AI-generated call summaries, follow-up emails, and coaching insights.
  • Smart call scoring using industry frameworks (your custom criteria, plus MEDDIC, BANT, SPIN, and other).
  • Generative AI search and reporting across conversation data.
  • CRM integration and automated data capture.
  • Deal intelligence, pipeline analytics, and forecasting tools.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We will provide at least 30 days' notice before discontinuing core features.

4. Payment Terms

4.1 Pricing and Plans

Current pricing is listed on our Pricing page. Prices are subject to change with 30 days' advance notice.

4.2 Billing

  • Paid plans are billed in advance on a monthly or annual basis as selected during signup.
  • All fees are quoted in US Dollars and are non-refundable except as described below.
  • You authorize us to charge your payment method on file for all applicable fees.

4.3 Free Trial

New accounts receive a 14-day free trial of Premium features. No credit card is required. At the end of the trial, your account will automatically downgrade to the free plan unless you upgrade.

4.4 Refunds

If you upgrade to a paid plan and are not satisfied, you may request a full refund within 7 days of your initial upgrade. After 7 days, no refunds will be issued for the current billing period.

4.5 Taxes

Fees are exclusive of taxes. You are responsible for paying any applicable sales, use, VAT, or other taxes, except for taxes based on our income.

5. Data Rights and Ownership

5.1 Your Data

You retain all rights, title, and interest in the data you upload, record, or create through the Service ("Customer Data"). We do not claim ownership of your Customer Data.

5.2 License to Us

You grant us a limited, non-exclusive license to process, store, and display your Customer Data solely for the purpose of providing and improving the Service. This license terminates when you delete your data or close your account.

5.3 Aggregated Data

We may use anonymized and aggregated data (which cannot identify you or your customers) to improve the Service, develop new features, and for benchmarking purposes.

5.4 Data Export

You may export your Customer Data at any time through the Service's export features. Upon account termination, we will make your data available for export for 30 days.

5.5 Recording Consent

You are solely responsible for complying with all applicable laws regarding recording consent. You must obtain any necessary consent from meeting participants before recording. Rafiki AI provides configurable disclosure notifications but does not guarantee legal compliance in your jurisdiction.

6. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
  • Record conversations without the knowledge or consent of participants where required by law.
  • Reverse-engineer, decompile, or attempt to extract the source code of the Service.
  • Interfere with or disrupt the Service or its infrastructure.
  • Access another user's account without authorization.
  • Use the Service to store or transmit malicious code or malware.
  • Resell, sublicense, or redistribute the Service without our written consent.
  • Use the Service to build a competing product or service.
  • Exceed any usage limits or quotas associated with your plan.

7. Intellectual Property

The Service, including its software, design, logos, documentation, and all related intellectual property, is owned by Rafiki Inc. and protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
  • WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
  • OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.
  • IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

9. Indemnification

You agree to indemnify and hold harmless Rafiki Inc., its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Service.
  • Your violation of these Terms.
  • Your violation of any third-party rights, including privacy or intellectual property rights.
  • Your failure to obtain required recording consent.

10. Termination

10.1 By You

You may cancel your account at any time through the Service's account settings or by contacting support@getrafiki.ai. Cancellation takes effect at the end of your current billing period.

10.2 By Us

We may suspend or terminate your account if:

  • You violate these Terms or our Acceptable Use policy.
  • Your payment method fails and is not updated within 14 days.
  • We are required to do so by law.
  • We discontinue the Service (with at least 90 days' notice).

10.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We will retain your data for 30 days to allow for export, after which it will be permanently deleted. Sections regarding intellectual property, limitation of liability, indemnification, and governing law survive termination.

11. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

Any disputes arising from these Terms or the Service shall first be addressed through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association, conducted in English. The arbitration shall take place in Delaware or remotely at the parties' mutual agreement.

Nothing in this section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes at least 30 days before they take effect by email or through the Service. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

13. General

  • Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Rafiki Inc.
  • Severability: If any provision is found unenforceable, the remaining provisions remain in full force and effect.
  • Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
  • Assignment: You may not assign your rights under these Terms without our consent. We may assign our rights in connection with a merger, acquisition, or sale of assets.

14. Contact

For questions about these Terms, contact us at: