Terms and Conditions

Last updated: July 1, 2020

IMPORTANT, READ CAREFULLY:
YOUR USE OF AND ACCESS TO THE SERVICE (AND ASSOCIATED SOFTWARE) (COLLECTIVELY, THE “SERVICE”) OF RAFIKI, INC. AND ITS AFFILIATES (“RAFIKI”) IS CONDITIONED UPON YOUR COMPLIANCE WITH AND ACCEPTANCE OF THESE TERMS. PLEASE REVIEW THOROUGHLY BEFORE ACCEPTING.

BY CLICKING THE “I AGREE” BUTTON/BOX, ACCESSING THE RAFIKI WEBSITE OR BY UTILIZING THE RAFIKI SERVICE YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ALL EXHIBITS, ORDER FORMS, AND INCORPORATED POLICIES (THE “AGREEMENT”). THE RAFIKI SERVICE IS NOT AVAILABLE TO PERSONS WHO ARE NOT LEGALLY ELIGIBLE TO BE BOUND BY THESE TERMS.  

Rafiki will provide the Service, and you may access and use the Service, in accordance with this Agreement. If you order the Service through an online registration page or an order form (each an “Order Form”), the Order Form may contain additional terms and conditions and information regarding the Service you are ordering.

The Service

The Service is a cloud-based sales conversation intelligence platform. It is designed to enable you to record, transcribe, analyze and share your sales team’s audio and video calls and online demos (together with all other information data that you make accessible to Rafiki, “Content“).

Rafiki provides you a right and permission to use the Service subject to a valid subscription, pursuant to the terms of the Order Form, or subject to free evaluation terms, as further detailed below.

Upon your subscription to the Service, Rafiki will grant you access to the Service or certain parts of it, which will allow Rafiki or you to add end-user accounts (“Permitted Users“) and to control or manage certain features of the Service. Permitted Users’ access to the Service is limited and personal. You are responsible for actions taken by Permitted Users or by anyone using your accounts and passwords.

Rafiki uses commercially reasonable efforts to maintain the highest Service availability. However, Rafiki cannot guarantee that the Service will operate in an uninterrupted or error-free manner. Rafiki performs Service maintenance and uses commercially reasonable effort to schedule system down-time to off-peak hours and to avoid service interruptions and delays.

The Evaluation Period

Rafiki may make the Service or any part of it available to you on an evaluation basis until the earlier of

(i) the end of the applicable evaluation period pursuant to the Order Form,
(ii) your purchase of a Service subscription, or
(iii) any termination of the evaluation by Rafiki for any reason, or for no reason at all, by sending you a termination notice with immediate effect.

Data Security

Rafiki will maintain reasonable physical and technical safeguards to prevent unauthorized disclosure of or access to Content, in accordance with industry standards. Rafiki will notify you if it becomes aware of unauthorized access to Content. Rafiki will not access, view or process Content except

(i) as provided for in this Agreement and in Rafiki’s privacy policy (“Privacy Policy”);
(ii) as authorized or instructed by you,
(iii) as required to perform its obligations under this Agreement; or
(iv) as required by applicable law. Rafiki has no other obligations with respect to Content.

Rafiki Content and Ownership

All parts of the Service are protected by copyrights, trademarks, service marks, patents or other proprietary rights, as a collective work or compilation, pursuant to laws and international conventions. Except for your Content, all rights to the Service and derivatives thereof are retained by Rafiki. In addition, Rafiki retains all rights to aggregated and anonymous data derived from your use of the Service, with the understanding that such data will not be identifiable as belonging to or emanating from you nor will such data contain information that directly or indirectly identifies you or any other person (natural or otherwise).

Rafiki makes no claim of ownership as to your Content, the trademarks of any third party linked or displayed on the Service, or with respect to any publisher or publication mentioned on the Service.

In the course of using the Service, you or your Permitted Users may provide Rafiki with feedback and suggestions regarding the Service. You hereby assign to Rafiki ownership in all such feedback and suggestions and all rights therein, without any royalty or accounting obligations to you.

User Behavior

You assume full responsibility for your and your Permitted Users’ use of the Service in accordance with this Agreement and with applicable local, state, federal, national and international laws, regulations and treaties, and warrant that you have obtained all rights in the Content to authorize Rafiki to input, process, distribute and display the Content as contemplated by the Agreement.You will not, and ensure that your Permitted Users will not, use the Service or Content for any use or purpose that:

(i) is obscene, libelous, blasphemous, defamatory, inciting hatred, terrorism or any similar offense;
(ii) infringes or misappropriates the intellectual property rights or violates the privacy rights of any third party (including without limitation, copyright, trademark, patent, trade secret, or other intellectual property right, moral right, or right of publicity);
(iii) is in violation or may encourage any manner of acting that would violate any applicable local, state, national and foreign laws, treatises and regulations; or
(iv) may drive or encourage any third party to do any of the above.You will not, and will ensure that your Permitted Users will not:
(i) use the Service for non-business calls or abuse the Service;
(ii) resell, transfer, grant others permission to use the Service, pledge, lease, rent, or share your rights under this Agreement (including without limitation to any of your affiliates);
(iii) modify, remove or amend Rafiki’s name or logo, update, reproduce, duplicate, copy all or any part of the Service;
(iv) make any of the Service or Content available to anyone other than your employees and consultants for use for your benefit as intended pursuant to this Agreement, or use any Service or Content for the benefit of anyone other than you;
(v) use the Service in any way that restricts or inhibits the use of the Service;
(vi) access or attempt to access any of Rafiki’s systems, programs or data that are not made available for public use, or attempt to bypass any registration processes on the Service or any of the Service’s security and traffic management devices; or
(vii) attempt to decompile, disassemble, re-engineer or reverse engineer the Service or otherwise create or attempt to create or permit, allow, or assist others to extract source code of the Service, its structural framework or allow or facilitate a third party, to violate or infringe any rights of Rafiki’s or others or Rafiki policies or the operational or security mechanisms of the Service.

When using the Service in conjunction with other third party services, you will comply with the terms of service of such third party services. Rafiki shall not be liable for any termination, breach of terms or suspension of service resulting from your use of the Service.You may not access or use the Service if you are a direct competitor of Rafiki, or for monitoring the Service’s availability, performance or functionality, or for any other benchmarking or competitive purposes.

Disclaimer

Each of you and Rafiki represent, warrant and covenant to the other that:
(a) it has the full corporate right, power and authority to enter into and perform this Agreement, and such execution and performance does not and will not violate any other agreement to which it is a party, and
(b) this Agreement constitutes its legal, valid and binding obligation.

The Service, when used in accordance with this Agreement, will perform in all material respects as specified in Section 1 above. Your sole and exclusive remedy under such warranty shall be for Rafiki to use commercially reasonable efforts to correct or to replace the affected Service with a component or service of similar functionality. The above warranty is conditioned upon you notifying Rafiki in writing within 30 days of discovery of any alleged defect in the Service together with a documented example of such defect. This warranty shall not apply to any portion of the Service that
(a) have been subject to abuse or misuse,
(b) is used in combination with any other products, process, equipment or software not furnished by Rafiki,
(c) is related to a virus, worms and the like that has not been introduced by Rafiki, or
(d) was used without authorization.

EXCEPT AS EXPRESSLY PROVIDED ABOVE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WITHOUT LIMITING THE ABOVE, WE MAKE NO WARRANTY WHATSOEVER WITH RESPECT TO
(I) THE SERVICE MEETING YOUR REQUIREMENTS, OR BEING UNINTERRUPTED, CONTINUOUS, TIMELY, OR ERROR OR VIRUS FREE;
(II) WHETHER YOUR USE OF THE SERVICE OR THE CONTENT WILL GENERATE ANY RESULTS OR CONSEQUENCES; OR
(III) WHETHER YOUR USE OF THE SERVICE IS LAWFUL IN ANY PARTICULAR JURISDICTION.

NOTWITHSTANDING, DURING AN EVALUATION PERIOD, Rafiki PROVIDES THE SERVICE “AS IS” AND “AS AVAILABLE”, WITHOUT ANY WARRANTIES AND REPRESENTATIONS.

Privacy and Other Policies

Use of the Service is also subject to Rafiki’s Privacy Policy, a link to which is located at the footer on Rafiki’s website. The Privacy Policy, and all policies noticed at www.getRafiki.ai are incorporated into this Agreement by this reference. Additionally, you understand and agree that Rafiki may contact you via e-mail or otherwise with information relevant to your use of the Service, regardless of whether you have opted out of receiving marketing communications or notices.

Confidentiality

"Confidential Information” means all information provided by a party to other party, whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, and excluding any information that was or has become publicly available without the receiving party’s actions or inactions. Rafiki’s confidential information includes, without limitation, the Service’s features, functionality and performance and your view of the Service. Your Confidential Information includes, without limitation, the Content.

Each party will hold the other party’s Confidential Information in strict confidence, use it only subject to the terms of this Agreement, allow its use only by the receiving party’s employees and consultants who have signed in advance a confidentiality agreement containing terms similar to this Agreement and on a need-to-know basis and pursuant to the terms of this Agreement, not make the other party’s Confidential Information available to any third party unless to the extent required by applicable law, implement adequate security measures to ensure against unauthorized access to, use or copying of the other party’s Confidential Information, and notify the other party in writing of any misuse of misappropriation of the other party’s Confidential Information of which the receiving party may become aware; in each case without derogating from the terms of the Rafiki Privacy Policy.

Limitation of Liability and Claims

TO THE FULLEST EXTENT PERMITTED BY LAW,

(i) UNDER NO CIRCUMSTANCES WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES; IN EACH CASE, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, EVEN IF THE PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE; AND

(ii) EXCLUDING LIABILITY FOR A BREACH OF SECTION 10 (CONFIDENTIALITY), YOUR PAYMENT OBLIGATIONS AND INDEMNIFICATION OBLIGATIONS UNDER SECTION 14 (INDEMNIFICATION), EITHER PARTY’S AGGREGATE LIABILITY TO THE OTHER PARTY ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICE WILL NOT EXCEED THE FEES ACTUALLY RECEIVED BY RAFIKI FROM YOU UNDER THIS AGREEMENT DURING THE 12 MONTHS PRECEDING THE APPLICABLE CLAIM. THE ABOVE LIMITATIONS WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY AND ARE FUNDAMENTAL ELEMENTS OF THE BARGAIN BETWEEN THE PARTIES.

Because some states and jurisdictions do not allow the exclusion or limitation of liability, the above limitation may not apply to you.

Any claim or cause of action arising out of or related to use of the Service or to the Agreement must be filed within two years after such claim or cause of action arose, or be forever barred.

Federal Government and End-User Provisions

Rafiki provides the Service, including related software and technology, for ultimate federal government end use solely in accordance with the following: Government technical data and software rights related to the Service include only those rights customarily provided to the public as defined in this Agreement. If a government agency has a need for rights not conveyed under these terms, it must negotiate with Rafiki to determine if there are acceptable terms for transferring such rights, and a mutually acceptable written addendum specifically conveying such rights must be included in any applicable contract or agreement.

Copyright Protection – Digital Millennium Copyright Act

Rafiki respects the rights of copyright owners and expect Rafiki  users to the same. If you are a copyright work owner or an agent thereof, and you believe any content submitted to and hosted on the Service infringes your copyrights, you may submit a notification pursuant to the U.S. Digital Millennium Copyright Act (“DMCA”) by providing the Rafiki Designated Copyright Agent with the following information in writing (“Notice”):

(i) sufficient details to enable identification of the copyrighted work that has been allegedly infringed, if multiple copyrighted works are claimed to be infringed, a representative list of such works;
(ii) a description of where the content that you claim is infringing is located on the Service; your contact information at which you may be contacted (for example, your address, telephone number, and email address);
(iii) a statement that you have a good faith belief that the use of the content identified in the Notice is not authorized by the copyright owner, its agent, or the law;
(iv) a statement, under penalty of perjury, that the information in the Notice is accurate and that you are authorized to act on behalf of the owner of the exclusive right that is alleged to be infringed; and

Following receipt of your Notice, Rafiki will take whatever action as Rafiki deems appropriate, including removal of the challenged content from the Service. Rafiki may ask you to provide further or supplemental information, prior to removing any content, as Rafiki deems necessary to comply with the provisions of the DMCA. It is Rafiki’s policy to respond only to Notices of alleged infringement that comply with the provisions of this section.

Rafiki’s Designated Copyright Agent for notices of claims of copyright infringement may be reached as follows: getRafiki.ai, Inc., email: admin@getRafiki.ai

Governing Laws

This Agreement will be governed by laws of the State of California, USA without regard to its choice of law or conflicts of law principles. You and Rafiki consent to the exclusive jurisdiction and venue in the courts in San Francisco, California, USA, except that temporary relief to enjoin infringement of intellectual property rights may be sought in any court where such infringement has occurred.

EACH PARTY WAIVES ANY OBJECTION (ON THE GROUNDS OF LACK OF JURISDICTION, FORUM NON CONVENIENS OR OTHERWISE) TO THE EXERCISE OF SUCH JURISDICTION OVER IT BY ANY SUCH COURTS.

General

This Agreement, the Order Form, and the Privacy Policy comprise the entire agreement between you and Rafiki, state Rafiki’s and Rafiki’s suppliers’ entire liability and your exclusive remedy with respect to the Service, and supersede all prior agreements pertaining to subject matters of the Agreement, the Order Form, and the Privacy Policy, and you specifically confirm that you have not entered into this Agreement relaying on any oral or written public comments made by Rafiki regarding future functionality or features of the Service. The terms of any purchase order or similar document will have no effect and are hereby rejected. This Agreement has been prepared in the English language and such version shall be controlling in all respects and any non-English version of this Agreement is solely for accommodation purposes.

You and Rafiki are independent contractors with respect to each other, and nothing in this Agreement will be construed as creating a partnership, agency, fiduciary or employment relationship or a joint venture between you and Rafiki.

If any provision of this Agreement is held to be contrary to law, such provision will be construed, as nearly as possible, to reflect the original provision and the other provisions remain in full force and effect.

The section titles in this Agreement are solely for convenience and have no legal or contractual significance. No provision of the Agreement will be construed against Rafiki but rather will be construed in a neutral manner as terms entered into by a fully-informed party on a voluntary basis after opportunity to confer with advisors and legal counsel about the meaning and effects of the terms of this Agreement.

All modifications to or waivers of any term of this Agreement must be in a writing signed by you and Rafiki and expressly reference this Agreement. No waiver of any term of this Agreement will be deemed a further or continuing waiver of such term or any other term, and any failure to assert any right under the Agreement will not constitute a waiver.

Rafiki suppliers are beneficiaries of the limitations, obligations and restrictions contained in this Agreement that are protective of Rafiki or the Service.

This Agreement, and any rights granted hereunder, may not be transferred or assigned by a party, except to a successor of all or substantially all of its business or assets (by merger or otherwise).

Limitation of Liability and Claims

You acknowledge that any use of the Service contrary to this Agreement, or any transfer, sublicensing, copying or disclosure of technical information or materials related to the Service, may cause irreparable injury to Rafiki, its affiliates, suppliers and any other party authorized by Rafiki to resell, distribute, or promote the Service (“Resellers”), and under such circumstances Rafiki, its affiliates, suppliers and Resellers will be entitled to equitable relief, without posting bond or other security, including, but not limited to, preliminary and permanent injunctive relief.