For most of the last decade, "conversation intelligence" meant one thing in practice: recording Zoom calls. Every major platform built its category around the meeting bot, the video transcript, and the 45-minute discovery recap. Phone calls — the dialed, voice-only, often unscheduled conversations SDRs and AEs were still having by the dozen every day — […]

The next time you send a proposal to a mid-market or enterprise buyer, there is a very real chance that the first reader will not be a human at all — it will be an LLM acting on behalf of a procurement team that has quietly retooled around AI-assisted vendor evaluation. Procurement organizations spent 2024 […]

Most deals don't die from a bad demo or a competitor's lower price — they die in the silent weeks between "we're excited" and "we need to push this to next quarter." You've felt it. The champion goes dark. Procurement surfaces three weeks late with questions nobody flagged. Legal redlines arrive the day before quarter-end. […]

Your best prospects are completing much of their buying journey before they ever fill out a form, attend a webinar, or click an ad — and a growing share of that research is happening inside an AI chatbot you can't see. The buyer who once spent weeks reading your pricing page, downloading your whitepaper, and […]