Who among us hasn't wondered at least once if we could learn easily what the customers are really signaling? What do they actually want and don't want in our products and services? Are they ready to upgrade, are they going to churn? After all, any sales or customer success leader worth their salt would know […]

Rafiki and Avoma are both Conversation Intelligence platforms that leverage advanced technology to transform sales and customer success processes. This comparison aims to provide potential customers with a clear understanding of the differences and benefits of each platform, focusing on key aspects such as conversation intelligence, revenue intelligence, generative AI, call summary, automated followup, automated […]

The Importance of AI-Powered Call Summarization Solutions in Modern Sales, Support, and Management Processes AI-powered call summarization solutions are transforming the way businesses handle sales, support, and management processes. By automating the analysis of call data, these tools provide valuable insights to drive better decision-making and enhance customer relationships. The Benefits of Choosing the Right […]

In the past, if we dived deep into the world of sales enablement platforms, we would often find ourselves at a crossroad between two formidable contenders: Gong and Chorus.  These industry-leading platforms have garnered attention and acclaim for their ability to transform sales processes and empower sales teams to reach new heights of success.  But […]

Gong.io is undoubtedly one of the early players in conversational intelligence and revenue intelligence in recent times. Its transcription engine and analytics, along with its first mover advantage, have been its biggest strength, attracting a wide customer base and has become the de facto conversation intelligence legacy vendor. Enterprise customers were willing to hundreds of […]

Sales training has evolved considerably over the years.  In the 50s, you had sales coaching in the form of audio vinyl records and cassettes.  The 70s was the period of video-based sales coaching.  Then came the era of CRMs, which led to the downfall(almost) of sales training. Companies did not give due attention to sales […]