As we stand at the threshold of 2025, looking back at 2024, I'm struck by how dramatically the sales technology landscape has transformed. As the Founder of Rafiki, I've had the privilege of witnessing and contributing to this evolution firsthand. The pace of change has been unprecedented, with artificial intelligence and advanced analytics reshaping how […]

If you’re a fan of Friends, you certainly remember this scene. We all wish it was that easy to build rapport with prospects. It’s not. But by asking the right questions, you can get them to open up and get a headstart on earning their trust. Here are 15 questions to help you lock on […]

In today's sales landscape, traditional top-down sales strategies, where the focus lies on landing high-level decision-makers first, are becoming increasingly ineffective. Buyers are more informed, have access to a wealth of information online, and expect a personalized approach. A bottom-up sales strategy, however, flips the script by prioritizing building relationships with individual users.  This fosters […]

The world of B2B sales can feel like navigating a labyrinth. You juggle multiple stakeholders, decipher complex decision-making processes, and tailor your approach for each unique account. Account mapping emerges as a powerful tool to illuminate this path.  By revealing the key players and their relationships within an organization, account mapping empowers you to craft […]

Sales scripts often spark a lively debate among sales professionals. Some argue that using a script may hinder the natural flow of conversation during customer calls, potentially alienating the client. Conversely, being unprepared and stumbling through responses can leave an equally negative impression. Mastering the art of the sales script is crucial, whether it's initiating […]

In today's fast-paced and highly competitive sales environment, leveraging advanced technology is no longer a luxury but a necessity. Sales teams are under immense pressure to meet targets, manage customer relationships, and stay ahead of the competition. Traditional methods are often insufficient to handle these demands effectively, leading to the adoption of AI-driven tools that […]

Ever feel like your sales pitches fall flat? Feature-benefit selling can change that. It's a customer-centric approach that transforms product features into tangible benefits, boosting conversions and building trust. By focusing on how your offerings solve real problems, you'll speak directly to your customers' needs and watch those "maybes" turn into "yeses." Let’s dive in! […]

Even the most stellar sales reps can hit a rough patch. Sometimes, a performance improvement plan (PIP) is necessary to address performance issues and get things back on track. But a PIP doesn't have to be a scary document. When implemented correctly, it can be a valuable tool for both the sales leader and the […]

Hiring the right salesperson can make or break your sales team's success. You need someone with the skills, drive, and cultural fit to thrive in your environment. But how do you identify those qualities during sales interview questions and answers? While experience is important, using the right interview questions can unearth deeper insights that a […]

It’s like what Mike Tyson once said - Everyone’s got a plan until they get punched in the mouth. Sales calls are no different. You juggle building rapport, understanding needs, and delivering a compelling pitch, all while facing unexpected objections that can feel like getting smacked in the noggin. But what if you could practice […]